CURRENT CANCELLATION/FREEZE REQUESTS PROCESS UNTIL FURTHER NOTICE

Q: What if I cannot use my membership for a period of time?

A:  Freezing your membership is a good way to stay a member without having to cancel. This is a period of up to 3 months without a monthly draft, with an auto-start at the completion of the freeze. This would also eliminate any associated Joiner's Fee when activating your account again. We require a 10-day notice to activate a freeze. This can be done in-person at the membership desk or through our 10-day Freeze/Cancellation Request. Use of the facility is prohibited during the freeze period. Memberships cannot be cancelled while on freeze.


Q: How do I cancel my membership?

A: We require a 10-day notice to activate a cancellation. This can be done in-person at the membership desk or through our 10-day Freeze/Cancellation Request. If your draft date falls within that 10-day notice time period, your membership will draft from your account a final time before cancellation occurs. During this time, you will still have access to the facility. 

MEMBERSHIP CANCELLATIONS

Month-to-month memberships can be cancelled by providing a 30-day in-person written notice with the Membership.

If the draft date falls within the 30 day notice, your membership will be drafted one last time.

Memberships are prepaid for the entire month (28 to 31 days) and partial month refunds will not be issued.  

Cancellation Notice Forms at the Trail Point Membership Desk.  

Members are to turn in their Trail Point Membership cards at the time of completing the Membership Cancellation Form.  

We cannot accept cancellations by phone, verbally or by fax.  

Paid in full memberships cannot be cancelled before the end of the term agreement.

Memberships cannot be cancelled while on freeze.


MEMBERSHIP FREEZE

Memberships may be placed on a freeze 1-time/year up to 3 months.  

Your membership would not draft for up to 3 months, then auto-start again at the completion of the freeze. 

This way you will avoid repaying the joining fee when you would like to restart your membership.  

Just complete a freeze form at the membership desk to begin your membership freeze.  

We just ask for a 10 day in-person written notice to process a freeze.    

*Memberships on Freeze must reactivate in order to cancel with the 30-day cancellation notice. 


Why do we ask for in person cancellations or freezes?

We ask for the in-person written notice for a few different reasons:

  • To provide a written documentation of the cancellation/freeze request.
  • To verify the understanding of the last membership draft and when the membership ends/starts.
  • To verify that the person making the cancellation/freeze request is the member of the facility.

There are other back office administration purposes for the policy, but most importantly it is to protect the member and verifying understanding.